Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to freeze my bank, put my Shopify on vacay, etc. Hi @Jarrod88, thanks for reaching out to the Shopify community. I am a bot, and this action was performed automatically. Total chargebacks/total orders through Shopify. If you're having this. No additional reporting or fees are needed from you. Decrease fraudulent orders, stop chargebacks with Beacon. I am a bot, and this action was performed automatically. So on her end it says she’s filed a “not received items” chargeback but on my Shopify says “defective. PayPal payments also has seller protection. So a customer opened up a chargeback on a store that Ive have closed for 2 weeks already. Meaning they were with stolen credit cards or credit card numbers. A client opened a "Chargeback" after receiving the goods. Chargebacks differ from standard return requests in several ways. Shopify's payment system is handled by Stripe, so it's really up to Stripe to dispute the chargeback on your behalf. Chargeback. This is not correct. Click on ‘Payments’. A chargeback occurs when a customer questions a credit card transaction and asks their bank to reverse it. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. Hello. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. Still waiting for a reply here, Shopify. But that doesn’t make them any less frustrating. This process is called a chargeback. Hi @jcorp, Nick here from Shopify. The fraud filter app from Shopify is a good choice if you want to cancel orders automatically, but it has its limitation in that it will cancel all orders directly if it matches the keywords like Protonmail or DuckDuck Go referral site and not allow you to review the order. Advertisement Coins. Each charge back. What is your current chargeback rate? Is it over 2%? You will risk losing your payment gateway if it keeps up. Therefore, if you believe a payment is fraudulent, refund it. Customer "mistakenly" did a chargeback before the order even shipped. And only maybe 2-3 of them have actually been fraudulent. I never reached out to the fraud email. if you suspect and strange behaviors or learn how to better detect fraud by reading up on a few articles posted on Reddit as there are a lot of topics like these. If they say no, see if they will split the cost with you. I received chargebacks for order not received, and I provided shipping label and tracking as my response to the chargeback which showed that it was still in transit, and for some reason I still lost the chargeback. The hang up though is this charge back was a fraudulent chargeback. View community ranking In the Top 1% of largest communities on Reddit. If you give it a try let us know what you think. View community ranking In the Top 1% of largest communities on Reddit. This is correct. Users soliciting sales in any form will result in a permanent ban. If you refund the payment, the charge back is void. Submit as much evidence that you have. Update this code occasionally. Problem of fraud, chargebacks, shopify/stripe, 3rd party solutions. I've refined this over the last 10 years and it really seems to win most of the time. Stop fraud; stop chargebacks. If they paid with PayPal again, shopify less you know that you may have seller protections available thru PayPal. Hello Reddit, Today I just received a chargeback on a high value order of $1,000 from an order that was not flagged as potentially fraudulent by shopify. Rather than a specific number of chargebacks, this is more likely to be triggered if you have a high percentage of chargebacks compared to total transactions (for example, if you have your 10 chargebacks out of 20 purchases), or suspicious patterns. Business, Economics, and Finance. I am a bot, and this action was performed automatically. Update this code occasionally. If an order has a medium or a high risk, then it’s flagged on the Orders page with a. Refer to our section on chargebacks for more information about the types of chargebacks as well as. Chargeback for damages but buyer claimed not received . There is form you fill out to dispute the chargeback on Shopify. I think the fact that you recognize an account can get closed for too many. In some instances, a chargeback case can be opened by the original card holder who saw the unknown charge and then contacted their CC company to reverse the charges. Stop paying for chargebacks. "From within the Shopify admin, go to Orders. 280 15 57. Yeah that's fair - the reason I switched is because of a xx,xxx hold on funds on the original shopify account (due to chargebacks under 1%) and a switch in corporation. “They” claim that Shopify has nothing to do with it , yet look at the percentage of lost chargebacks compared to other payment providers ( ex. never had an in-store pickup chargeback. Shopify has specific chargeback rules for being on the shop app. Hi guys, I closed a store two months ago and I just realized that the store has received 4 chargebacks after it was closed. Vote. They'll then be able to follow up with Shopify to find out what's going on. I have different stores for different products and close them down when demand fizzles out. Shopify has not pulled any money from my. View community ranking In the Top 1% of largest communities on Reddit. Stay strong and hope you can at least get that 89$ back 💪. Go into the customer order page and select "cancel" order under "More Action". It was the first time Shopify let me know that there was a high risk of fraud, so naturally I held off on fulfilling it for a couple of days. if you have a big site, you can search for that chargeback app, they return your money for every order that they fail to protect. Hi all! This morning i woke up to this on our dashboard. Our software catches fraudulent orders before you ship. Turn on manual credit card approval. The policy covers a merchant’s liability for any claims arising from these transactions. From there I gathered all the information and screenshots of the emails I sent to the customer and put it all into the dispute (there were specific questions asking for the different pieces of information). stripe) —- well, it’s a lot higher. Shopify Protect is Shop Pay's Free Fraud Protection (2023) Fraud takes away from your time, revenue, and growth. Now Shopify is taking the amount of the original transaction plus a 15 fee out of my account, even though I've already refunded the sale. Help! : r/shopify. Essentially, merchants (store owners) are notified of a chargeback and have a specified amount of time to "respond. With a chargeback, funds are held from businesses until payment card issuers decide what to do. The credit card company reviews the evidence. Ultimately, the choice between PayPal and Shopify Payments will depend on the specific needs of the business, such as the types of products or services sold, the target audience, and any specific features or functionalities required. Shopify has already released the $800 to the credit card holder when only $150 is in dispute. we require customers to sign a copy of the invoice. If they rule against the retailer, funds are returned to the. Just don’t expect much assistance from Shopify on this. View community ranking In the Top 1% of largest communities on Reddit. My question to OP is what payment methods they’re trying to add that aren’t Shopify payments and why?Here is how the chargeback process works on Shopify. We're on Shopify. Shopify will manage the dispute process for the. Thanks!Fulfill eligible orders within seven days and provide a tracking number from a supported carrier. 47% of their total revenue each year. 2%Usually, the payment gateway or Paypal will require you to send in proof of shipment to show that the item is delivered. I have an e commerce store i run as a hobby. 2-3% on Shopify, chargeback fees too, I had a £700 product receive a chargeback the few was £10. Unless she claims someone stole her. I found this on the Shopify blog around reason codes, and what evidence should be provided when responding to a chargeback in relation to the reason provided by the customer -. Shopify General Discussion. This isn’t the best place to enquire about chargebacks tbh as most of the folks here are Shopify merchants and we get hit with fraudulent charge backs all the time. It is a fully automated app that is managed by in-house experts. The process is the customer calls the fraud dept and flags the transaction, the bank that backs the card (chase, Barclays, etc) then notifies the payment processor of the fraud. 2. I think the rate goes up for international orders by like 0. If a customer files a chargeback and we did not have an AVS match or CVV2 number on the charge, we will lose the chargeback. When Shopify's little threat assessment thingie says "risk of fraud" believe it! I needed to self-insure, by raising my prices. Brutally Honest Shopify Store Review From Reddit; How To Handle Chargebacks & Fraudulent Orders - The Dropship Podcast Episode 60; Reddit Ads Case Study for 2018 Dropshippping and Shopify. 15 CAD in Canada. They refunded us. If you fulfill it then there is a high likelihood they will file a chargeback for the amount. However, the system didn’t flagged it as possible fraud, it actually says that the CVV is correct and only one payment attempt. Support Send a message. If he doesn’t pay up, take him to. Once you've lost the chargeback it's much harder. We deliver all products by ourselves without any shipping companies or couriers. The customer literally told me they'd cancel chargebacks last Friday. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. 6. Each chargeback comes with a reason code that provides insights into the customer's. Chargeback help! Long story short: My customers credit card got canceled because it was stolen and I got charged for a chargeback. Just wondering if anyone has ever dealt with this before: A customer contacted me a few days ago, saying they issued a chargeback because they had…Orders ( self. Accepted Solution (1) Nick. I'm managing dispute and chargeback cases in a Shopify store, and I'm in desperate need for any apps or services that can help me streamline the entire process. "Your payouts from Shopify Payments are temporarily on hold while we review your account. There is no full proof way to verify the customer, but the best and simplest way is to call the customer and confirm the order with them. Have a clear return policy and make it easy to find on your store. View community ranking In the Top 1% of largest communities on Reddit. Shopify's payment system is handled by Stripe, so it's really up to Stripe to dispute the chargeback on your behalf. I contacted support and they said it was routine. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. Submit tracking info and any other relevant documents. That all goes away if I move to Shopify Payments. Essentially they review all your transactions and will give an “approved” or “declined” decision. If they rule against the retailer, funds are returned to the. Reddit . Be aware that Shopify can and will recoup any negative Shopify Payments balance on your store. Google, Redbubble, Reddit, and Shopify are all popular platforms that serve different purposes. I have an issue with chargebacks. Copies of the order receipt, delivery confirmation, email confirmations and all. Shopify has specific chargeback rules for being on the shop app. You can use Shopify Protect for free, and protect eligible orders against fraudulent and unrecognized chargebacks. Expert Dispute Assistance: Our skilled team handles your chargeback disputes. The bank decided in favor of the customer, and I ended up losing the $240 + $15 Shopify chargeback fee + > $110 cost of manufacturing and labor. It's ridiculous and not the intended purpose of chargebacks. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. The higher quality the content, the higher your karma will become. LBW1 • 5 days ago. Shopify Pay: Cons 👎. Started in Dec 2019, with one store, aliexpress/oberlo route, did well, survived pandemic, shut down store, brain stormed…View community ranking In the Top 1% of largest communities on Reddit. What am I missing? It seems too easy? TIADownbadge69 • 1 mo. No additional reporting or fees are needed from you. . Aka, filed reports, disputed chargebacks, called the cops, communicated with customer, tried to. 157. Go to shopify r/shopify • by toughlucklol. For example, you could think if there's a way to do a website of max 1 or 2 pages. Please contact the moderators of this subreddit if you have any questions or concerns. Shopify will manage the dispute process for the chargeback. Scroll down until you find the 'Payouts' section. • 21 days ago. Some upselling/bundle offer/etc apps only work if the customer goes through the cart, and the. Before you take any action against the chargeback, I recommend contacting Shopify Support so they can take a look at your store and verify the email that you have received. Shopify may contest Chargebacks assessed to your Shopify Payments Account or Bank Account. Sometimes neighbors bring them, sometimes they get delivered later and sometimes they are stolen/lost. customers are also on our security camera recordings. Started getting orders on my Shopify on Friday 02/25. Whether you're kickstarting a new business or scaling an existing one, costs from. I'm managing dispute and chargeback cases in a Shopify store, and I'm in desperate need for any apps or services that can help me streamline the entire process. 30 percent on top of 0. Still waiting for a reply here, Shopify. 4. The only time banks question it is if it’s out of the normal range. That usually lights a fire under them to get back in touch with you. Chargebacks are the equivalent of shoplifting in the digital space, you can't stop it, but you can protect yourself. chargeback. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Now I got word that I might be receiving my remaining payout. If your policies are written in a way that they are enforceable in the UK (30 day delivery window) then you might win, but you would have to research UK consumer law to see if they have a case against you. Does anyone have any insight into using the new Shopify POS in Canada with Moneris payment terminals? What about the Shopify Tap and Chip card reader? I've heard that the Shopify reader only supports Debit tap at a max $100. 01-20-2023 10:15 AM. Chargeback resolved in Customers Favour Although they sent me a letter from their bank stating request for a reversal. Trying to see which company is the best in terms of rates / support/ ease of use for customers etc. Turns out this site owner was missing out on over $12,400 of value each month. I think it's just a bulk message they spammed out to everyone, because they already confirmed my refund last month, and my credit card chargeback was already successful. Sellers are left with the option to have the item returned to them at their expense or to destroy it. I am a bot, and this action was performed automatically. 201K subscribers in the shopify community. Then she said she rescinded it, and I can't find any records for or against this anywhere. I realise it’s most likely…It happens with most Shopify store owners they don’t communicate and are scared to communicate with customers due to their anger and frustration. Users soliciting sales in any form will result in a permanent ban. Explore . . Advanced Shopify costs. Even had one where they charged back because the parcel arrived late. Tweet Share on Facebook Submit to reddit Add to buffer Save to pocket Share on. When a customer complained he hadn't received his merchandise, this B. This is an accepted solution. 280 15 57. That's where they start holding funds in reserve, charge higher rates, etc. Users soliciting sales in any form will result in a permanent ban. Appropriate_Long6052 • 3 mo. We provided evidence that the customer admitted to the mistake. You got terrible advice from people here. If they say “approved” you can safely ship as they will guarantee the transaction meaning if it results in a fraud chargeback they will reimburse you. What's the best Shopify App for preventing chargebacks?188K subscribers in the shopify community. Chase takes the loss / gives the customer his/her $ back and then closes the account. 07-29-2020 02:08 AM. Chargebacks are the result of a customer questioning or disputing a transaction with their issuing bank. I'm sorry to hear you got a chargeback. Once you get a foothold in the industry you have a bit. If you're having this much trouble, I recommend the Chargeback insurance and to hire a 3rd party consultant to help with fraud like Chargeback911 There are multiple types of chargebacks. Too many chargebacks can lead to account suspension and loss of inventory. Shopify will handle the chargeback and reimburse you chargeback fee a d other costs. Website 114 Sanford St, Brooklyn, NY, 11205, US. Its in the payment settings. When that happens, Shopify Payments starts holding back a huge chunk of your revenue until your chargeback % goes down to an acceptable level, which depending on your store could take awhile. Need Recommendations For Dispute/Chargeback Analysis in Shopify. I am familiar with the common scams of people taking advantage of their credit card companies by claiming fraud and knowing that their banks will 99. I really did do everything, and submitted all documents to the chargeback dispute. The customer makes a mistake and the business pays for it. Manually Checking Orders for Fraud. Paypal accept chargeback till 90 days. net, however, PayPal also offers this Chargeback Protection service for 0. While they are conducting their investigation the only thing you can do is provide them with all your evidence that the. This information is different based on the type of chargeback. After that, the entire chargeback management process is fully automated. Shopify Staff. I mainly sell on a “pre order” basis, so chargebacks are difficult to win for me. Shop App Chargeback 1% Rule. They have a Shopify plugin as well. AMEX dispute process. Add additional evidence. 9% by PayPal AND 2-3% by Shopify. Chargeback rate is calculated monthly for card brand monitoring programs so take your monthly chargebacks (both won and lost, they all count) and divide it by the total orders through the gateway then multiply that number by 100 and stick a % after it. The store doesn’t exist and I can’t even access the admin page so I’m a little confused. This subreddit is a forum to ask or seek any information regarding Shopify. The Basic Shopify Plan costs $39/month ($29/month if paid annually) and includes an online store. As of June 16th I believe Shopify will be charging Shopify store owners a 2% fee for transactions not conducted via Shopify payments. With this said, verifying a customer will decrease the likelihood of a fraudulent order dramatically. File a police report and submit the evidence to file a counter dispute to the chargeback. Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). Go to shopify r/shopify • by [deleted] View community ranking In the Top 1% of largest communities on Reddit. Canceling an order implies stopping the order processing at your customers’ or team’s initiative. As others have mentioned, you need to mitigate the large amount. Once it is canceled, there are usually no more subscription fees, even if you owed them at the time you closed the store. I’ve been in business for many years and I’ve never won a chargeback. And if a chargeback is then filed on that protected order. Hello r/shopify So on August 12th, I sold a smartwatch to a person and tried to contact her a week later to see if everything was good but no reply…What are the pros and cons of Shopify Payments versus working through Authorize. Lastly, chargebacks in specific industries are close to impossible to win. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. Investigate high risk orders by analyzing the order fraud analysis and verifying the IP address associated with the order. Etsy will eat the cost of the charge back. Scroll down until you find the 'Customer Billing Statement' section. Then she said she rescinded it, and I can't find any records for or against this anywhere. Klarna CS should've paused the payments on that card. We're on Shopify. Update this code occasionally. The only bullet points on. Have a clear return policy and make it easy to find on your store. Please contact the moderators of this subreddit if you have any questions or concerns. My AOV is $120. Takes 60 seconds to check the order, you can refund and you pay zero fees. I found this on the Shopify blog around reason codes, and what evidence should be provided when responding to a chargeback in relation to the reason provided by the customer -. This means your paying 2% to Shopify and x% to 3rd party payment gateway. If you use Shopify Payments, the credit card rate is 2. If you have Fraud Protect activated, you don't have to do anything. 31 votes, 14 comments. PayPal covers unauthorized purchases for chargebacks. In today's video, we'll be discussing. As you have already mentioned that you have already refunded the order, you should not have an issue resolving. American Express community on Reddit. by [deleted] Customer filed chargeback while the order is in transit. Call or chat shopify and tell them, they'll take the letter and maybe be able to get the money back for you. Hello, wondering if you all have any suggestions here—thanks in advance. ago. It also included an admission from the buyer that they received the item, just later than expected (their order was placed just prior to a bank holiday). 9% when the customer pays with Shopify’s default payment methods. Chargebacks occur when credit card owners dispute a charge on their card, resulting in funds being reversed from your account. Also keep in mind that there is an additional fee from shopify if you decide to use a third party payment provider. Highly Customizable: Create your own rules, allowlists/blocklists, and more. You can also read more about steps you can take to catch high risk orders before fulfilling them here: Help Center - Preventing Fraud. Make sure your billing statement text is easily recognizable to your customers. Simultaneously, our advanced Trouble Tracker identifies problematic orders & headache customers to provide real-time alerts for merchants to understand the risks associated with an order. Chargebacks cost merchants of their total revenue. Because it’s so easy for customers to initiate a chargeback, retailers are bound to experience a request at some point or another. Like if you go from making $20, to $20,000 they may need more time verifying but these payment processors have gotten amazing over the last 5 years so if everything is legitimate, don’t worry. We had a highly suspicious first time customer make a huge order (almost $800) with a suspicious SKU selection. Chargeflow allows you to integrate these platforms in two clicks. USPS has a delay with a customers order. When a chargeback is filed, Shopify Payments is debited the full amount of the charge fee to help cover the cost of processing the dispute. And chargebacks cost merchants 0. Shopify costs $79 per month with monthly payments. Premium Powerups . So end result is 6%. Step-by-Step Guide: Open your Shopify Dashboard. Shopify sends a response to the credit card company. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. 72. Manually Checking Orders for Fraud. That’s your chargeback rate for that month. Shopify Payments is done by Stripe which has world-class anti-fraud measures. Shopify has automatically provided evidence to the bank, however, I don't expect to win them. Reply reply nick-marketing. For a good WooCommerce hosting service you would spend at least $30-$50 per month. They omit information and documentation you provide that would help you win a dispute. Basically a chargeback rate over 1% will remove you from being listed on the shop app. For info, my business is fairly high ticket, AOV is $300 - $400 with some orders over $1. This also covers lost/stolen packages. Chargebacks occur when a cardholder disputes a transaction with their issuer and the issuer contacts the merchant to reverse it. NoFraud Fraud Protection. Despite the fact that the chargeback process through Google Pay is mostly the same as a typical credit or debit. The only bullet points on the fraud analysis that were not green were that the Billing street address doesn't match credit card's registered address and the Billing address ZIP or postal code. To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. The shares seem sort of like a mis-priced option and actual options (especially LEAPs) are an even more misprinted option. However, if you have tried your best and the merchant is not responding simply get in touch with the your credit card company and file a chargeback through them. I have never had a dispute before with any credit card company so. Easy. ago. Chargeback Lost and They Took More Than The Net Total . If you are expecting increasing number of chargeback, you might need to install 3rd party fraud screening service to protect your store. As you have already mentioned that you have already refunded the order, you should not have an. Reddit iOS Reddit Android Reddit Premium About Reddit Advertise Blog Careers Press. the stolen credit card owner notices (or is alerted to) a suspicious looking transaction from their bank. A chargeback works its way from the issuing bank through the card network and to the merchant's acquiring bank. Shopify will manage the dispute process for the chargeback. couple months later in September the buyer reports the purchase as unauthorized purchase to their bank and I ended up receiving the claim in november. One due to getting shut down, the other due to high value chargebacks that Shopify dropped the ball on (he submitted all the paperwork, but it apparently never made it to Stripe. You are then out the product and the full amount it costs to refund the card owner. 9% of the time take their side, leaving small businesses in a financial pinch because the chargeback claim. I’ve definitely been burned in the past, but as a rule, if an order is labeled high risk, we don’t ship until we’ve spoken with the customer over the phone at the number provided. I took almost every single awesome Redditor's advice who commented and did what you guys said. It’s impossible to win a Shopify chargeback. Sorry if posted in wrong place I just want to know if anyone has any experience in chargebacks. searchcandy. Ranting about Shopify's subpar chargeback deliberation process and lack of seller protections. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. AMEX upheld the dispute and issued a final chargeback to the merchant. Choose “chargeback and inquiry status” from the drop-down menu. It's good that you provided a tracking number and a screenshot, however, often banks require significant compelling evidence when dispute a customer chargeback. If you're an eCom/Shopify Entrepreneur, chances are you've had (and lost) some chargebacks recently. Basically a chargeback rate over 1% will remove you from being listed on the shop app. Click on ‘Manage’ for Shopify Payments. If you refund the payment, the charge back is void. If you're not on Shopify, the process is very similar on other payment processors. If you don't have Fraud Protect activated than you have to respond with proof that it wasn't a fraudulent transaction. This isn't the first time this has happened. It's your responsibility to screen orders for fraud, and to put in place. Guaranteed fraud protection means you can capture every good order. I can’t refund a customer that has an order in transit. This subreddit is a forum to ask or seek any information regarding Shopify. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. Any order over X amount I would submit to Riskified and in the few years that I used it I. If your policies are written in a way that they are enforceable in the UK (30 day delivery window) then you might win, but you would have to research UK consumer law to see if they have a case against you. Yesterday, my store just shut down. Additionally, Chargeflow also allows you to personalize all of your chargeback responses. For example 'The Ecom Zone 8426'. View community ranking In the Top 1% of largest communities on Reddit. Follow these general steps to prevent chargebacks and time-wasting inquiries: Make sure the pictures and descriptions of your products or services are clear and accurate. Shopify: A warning to those considering or currently using the e-commerce or retail platform. If she claims fraud but is dumb enough to tell the bank her daughter did it, they will deny her dispute and won't pursue the chargeback. 10-17-2022 04:47 PM. I unsubscribed and deleted the. " If you don't respond, you will 100% lose the chargeback. Has anyone ever won a chargeback dispute or has an. r/OmnibusCollectors. Someone made a chargeback against me today saying…I just got a shopify order a bit larger than my average order. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. For example 'The Ecom Zone 8426'. Reasons a customer may initiate a chargeback include: Ordering a product and not receiving it. If you're doing that kind of revenue with PayPal, you should be getting priority customer support. The best thing you can do is see if you can adopt a platform, even something like Shopify, that has a ton of protections in place already. The banks are… To keep this community relevant to the Shopify community, store reviews and external blog links will be removed. You can initiate a chargeback with your credit card but at least give the merchant shop a chance to resolve it with you first as chargebacks have extra fees for them and affect their merchant credit. If you receive a fraud-based chargeback, Shopify automatically covers the costs of the order and the chargeback fee. I ran a Shopify store selling cold plunges, long story short I borrowed allot money, business went really really bad down in the negative. Click on ‘Payments’. Increased conversion rates, chargeback support, customer issues etc. Shopify Partner. I immediately canceled the order and certainly won't be doing any business with her in the future. We just lost a chargeback case for over 10k with one customer, where we had overwhelming evidence against the customer, and Shopify is providing no path to appeal the banks decision. As we explained in this article, when a cardholder has an issue with a deduction on their credit card, the law allows them to ask their bank (a. So I had to close down my store. Your orders on Shopify Payments are protected from fraudulent chargebacks, with a fee applied to protected orders. I suspect it was made with a stolen card and fake name.